Asheville Appalachian Spa Reservation Policies
Asheville North Carolina & W.N.C. Accommodations-Rentals and Cabins:
Check in 2-7pm. Check out 11am. Late check ins prior arrangement. Pets O.K. Smoke free environment. On exceptions, Smoking outside only! Handicap accessible. Reservations Required.
- Deposit and payments: Credit Card accepted as guarantee.
- Deposit requred, to hold.
- All Credit Card Payments Amex, MC & Visa
- All Accommodations-10% state tax added-required
- Covers county & state tax fees.
- A Deposit is required once reservations are confirmed through reservation forms.
- Reservations need to be made at least 24hr. 48-1 week in advance.
- WE ACCEPT-Credit Cards,Cash, Check,Travelers checks, and Paypal.
- There is a Accommodation 10% state tax charge on all rentals.
- Deposits due within 5 days of booking reservation!
- Balance due upon arrival!
- Deposits are refundable less $75 with notice 5 days prior to reservation date.
- 10 days notice for any cancellations, for any refund!
Pet Friendly place: Any animal would need to be approved prior to coming. Well Groomed and clean. They will enjoy the large area to play!
- All Pets area VIP (Very Important Pet) They are welcome to our pet spa services. (Pet massages, fitness hikes, Shampoos, Accupuncture)..
Cancellations:
- Massage-Spa-Any No shows (or) Last minute Cancellations, will not be refunded!!. Cancellations made within 24 hours of reservation date will forfeit (100%) of deposit or payment!! & 10% of total of services.
- Spa Parties-Cancellation fee will forfiet (100%) of deposit or payment. Less than 2-5 day notice. & 15% of event total.
- Any spa party cancellation less than 2 weeks before event will forfeit full deposit.
- Spa Parties-Large groups- Full Payment due 5 days before event date.
- *Absolutely NO refunds on Holidays stays and stays beginning in the months of May, June, July,October & November. Busy Season!
- * No refund unless the room is re-rented in cancellations less than 10 days in advance.
- Cleaning & Damage Fee :All rentals are professionally cleaned before you arrive and after you leave.
- A damage deposit of $125 will be held on your credit card at the time of check-in and is fully refundable within days from your check-out if no damage is attributed to your stay.
- A cleaning fee of $25 will be charged if left in a mess or any damage fee will apply.
- Complete this form to request availabilty for your accommodation and spa services. Upon receiving your request we will research and answer your request for availability within 24 hours.
- Please read our Reservation Policies for more information.
- Mobile Massage Day Spa Service Cancellation policies:
- Mobile Spa Services: Reservation Policy Reservations need to be made at least 8-24hours to 1 week in advance.
- Made by Phone 828-230-1441 or though Contact Form.
- There is a $75 minimum for services.
- Cancellation Policy: For individual services we require at least 24 hours notice when cancelling a appointment.
- Less than 24 hours will forfeit 100% fee
- There is a 20 % charge for cancellations made less 12 hours in advance.
- Cancellation for spa packages and
- Spa parties made 48 hours in advance in order to avoid 20% cancellation charges.
- Cancellations made less than 5-24 hrs. will be billed 100%
- (Or) make Re-schedule appointment. to avoid payment loss.
- Changes to any packages must also be made 24 hours prior.
- Gratuities: If you are pleased with the service you have recieved,
- it is custom to give a 15% to 20% gratuity to your Spa Technician.
- Age Requirement: No Age Limit! Check out our Teen rates..
