Asheville Appalachian Spa Reservation Policies

Any Asheville North Carolina & W.N.C. Accommodations-Rentals and Cabins:

Check in 2-7pm. Check out 11am. Any Late check ins prior arrangement.

Pets O.K. Smoke free environment. On exceptions, Smoking outside only! Handicap accessible. Reservations Required.

Deposit and payments: Credit Card accepted as guarantee.
Deposit requred, to hold.
All Credit Card Payments Amex, MC & Visa
A Deposit is required once reservations
are confirmed through reservation-confirmation forms.
Reservations need to be made at least 24hr. 48-1 week in advance.
WE ACCEPT-Credit Cards,Cash, Check,Travelers checks, and Paypal.
There is a Accommodation 10% state-county tax charge on all rentals.
reservation-pet fees-cleaning fees, To some accomodations may apply.
Deposits due within 5 days of booking reservation!
Balance due upon arrival!
A small additional: travel/set up fee maybe applied
Over 25-100-500 miles.. on up out side of Asheville. NC area..
Due to credit card merchant fees, travel time, set up times: setup brake down time, additional therapists driving out to events..
$10-$25-$50 on up..
For onsite a minimum of $50-75 for any onsite service..
Spa parties: 4-10 minmum
Deposit of $75 to hold for any event
any changes with notice 7-14 days prior to reservation date for any cancellations, for any refund!

Pet Friendly place: Any animal would need to be approved prior to coming. Well Groomed and clean. They will enjoy the large area to play!

All Pets area VIP (Very Important Pet) They are welcome to our pet spa services. (Pet massages, fitness hikes, Shampoos, Accupuncture)..
Pet fees-various $10-25 ..pet fees per day or per week. Depends on size..

Cancellations:

Massage-Spa-Any No shows (or) Last minute Cancellations,
will not be refunded!!. Cancellations made within 24-48 hours of reservation date will forfeit (100%) of deposit or payment!!
14 day will be $75 cancellation fee
Spa Parties-Large groups- Full Payment due 5 days before event date.
Spa Parties-Cancellation fee will forfiet (100%) of deposit or payment.
Any spa party cancellation less than 2 weeks before event will forfeit full deposit. (or) 15 % of corporate event total

*Absolutely NO refunds on Holidays stays and stays beginning in the months of May, June, July,October & November. Busy Season!
* No refund unless the room is re-rented in cancellations less than 10 days in advance. For spa services and accommodations

Cleaning & Damage Fee: All rentals are professionally cleaned before you arrive and after you leave.
A damage deposit of $125 will be held on your credit card at the time of check-in and is fully refundable within days from your check-out if no damage is attributed to your stay.
A cleaning fee of $25-50 will be charged if left in a mess or any damage fee will apply.
pet fees-& $10-25

Complete this form to request availabilty for your accommodation and spa services. Upon receiving your request we will research and answer your request for availability within 24 hours.

Mobile Massage Day Spa Service Cancellation policies:
Reservation Policy Reservations need to be made at least 12-24 hours up to 1week in advance.
Made by Phone 828-230-1441 or though Contact Form.
There is a $75 minimum for all outcall mobile services.
Cancellation Policy: For individual services we require at least 24 hours notice when cancelling a appointment.
Less than 24 hours will forfeit 100% fee
There is a 20 % charge for cancellations made less than 2 week in advance. $75.00..Cancellation fees.
Cancellation for spa packages and
Spa parties made 2 week in advance in order to avoid 20% cancellation charges.
Cancellations made less than 5-24 hrs. will be billed 100%
(Or) make Re-schedule appointment. to avoid payment loss.
Changes to any packages must also be made 24 hours prior.